Terms of Service

Paragon Print Systems, Inc.

1. Introduction and Hours of Operation

Paragon Print Systems Inc. headquarters is located at 2021 Paragon Drive, Erie, Pa 16510. Since 1994, You can contact us at 1.888.237.8525. Our staff is available Monday through Friday 8:30 am to 6:30 pm Eastern Standard Time, (EST). Learn more about our history here.


We may update these "Terms of Use" from time to time by notifying you of such changes by any reasonable means, including by posting a revised "Terms of Use" through printed documentation or Paragon Print Systems, Inc. websites.


2. Use of Paragon Print Systems Sites

You certify that the Content you provide verbally, written, via email, on or through the Paragon Print Systems, Inc. website is accurate and complete. You are solely responsible for maintaining the confidentiality and security of your account including username and password. Paragon Print Systems, Inc. is not responsible for any losses arising out of the unauthorized use of your account.


3. Your Privacy

At Paragon Print Systems, Inc. we are committed to protecting your privacy. We use the information we collect about you to process orders only. We do not sell, trade or rent your personal information to others. How does Paragon Print Systems, Inc. protect customer information? When you place orders or access your account information, we use a secure server. The secure server software, (Transport Layer Security or "TLS"), encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.


4. Products - Stock and Custom

The website may make available listings, description and images of products and services by Paragon Print Systems, Inc. or by our manufacturing Partners. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions or images (including any features, specifications and prices contained on the website). Such information and the availability of any Products are subject to change at any time without notice. We will do our very best to meet price quotations, but if there is a change, we will contact you immediately.

We have made efforts to accurately display the attributes of Products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures and similar descriptions are approximate and are for convenience only.

Our custom products are manufactured by skilled craftsmen using the finest materials, equipment and modern techniques available. Close personal attention is given to your order to assure it conforms to your copy, specifications and our own high standards. Your order is inspected at every stage of the production process to assure the desired results. We therefore, warrant all merchandise to be free from defects in material and workmanship and will promptly replace any unsatisfactory items.

For made to order printed products, a proof approval by the customer is required prior to production. Printing errors on proofs approved by the customer are the customer's responsibility. Paragon Print Systems, Inc. does not guarantee exact color matches, unless a color match proof is requested prior to manufacturing. Any claim must be made within 30 days of receipt of the product. Our warranty is limited to replacement of defective merchandise returned and approval is required prior to return of merchandise.

Over-run or Under-run of Made to Order Printed or Blank Products (Custom):

Paragon Print Systems, Inc. reserves the right to ship and invoice plus or minus 10% of the quantity ordered and will invoice accordingly for such overage or underage. If exact quantities are required, this specification must be disclosed at the time of order and an additional charge may be applicable.


5. Warranty


Equipment is sold with the manufactures North American warranty. Our clients are protected from "grey market" products entering the USA. Our products have the full support and warranty from the original manufacturer and also our team of professional support technicians.


Printed Products:

Our custom made to order printed products are warrantied to be free from defects. If the custom product is not made per the specifications of your signed proof or CAD drawing, we will replace the product. Custom or special order items are not cancelable or returnable for reasons other than defect.


6. Orders

$45 Minimum Order Value:

Minimum Order Value is $45.00 (USD, excluding shipping and handling costs). Our shopping cart may accept your order below $45.00 but we reserve the right to place your order on hold to discuss your order or project. We are happy to discuss specialized or long-term product/service requirements, orders or agreements at any time and customers are encouraged to call us at our toll free number 888.237.8525 and speak directly with a Paragon Print Systems, Inc. Customer Service Representative.

International Shipments/Right of Refusal:

Paragon Print Systems, Inc. complies with International trade laws. We retain the right to refuse any order to remain compliant with these laws. All overseas orders will require a special freight quotation. Paragon Print Systems, Inc. retains the right to refuse any order at the discretion of the management of Paragon Print Systems, Inc.


Certain products are available to resellers at special discounts. Contact Paragon Print Systems, Inc. for details or price quotes.

Payment Method:

All charges are in US dollars. Paragon accepts all major credit cards. We also can establish your company on open terms after your first order and the completion of an approved credit application. Credit applications can be downloaded at the link below or you may email, ( or fax us at 814.456.7905. Please include your standard credit references including bank and at least three business references.

Download our Credit Application For here

Paragon Print Systems, Inc. has no responsibility should you use another individuals credit card or a company credit card, without approval from the individual or company, prior to placing your order.

Returned Checks:

When a check is returned by a bank due to insufficient funds, a stop payment order or a closed account notice is sent to the customer informing them of the returned check. A hold is placed on your account until payment is made in full on the returned check, plus any additional bank fees.

Shipping to Residential Addresses and Non Business Related Address:

We require a proof of delivery to non-commercial or residential addresses. All residential addresses will ship "Signature Required". If you sign a signature release for your address allowing drivers to leave packages unattended, or elect to allow a carrier to deliver by signing the carriers permission to deliver document, Paragon Print Systems, Inc. is not liable for damaged or lost goods. We require a signature to protect our clients from stolen goods, or goods that can be identified as damaged in shipping. We will ship only to addresses specifically related to your business. We reserve the right to refuse shipments to Motels, Hotels, Rental Offices, UPS Stores or any business where we can not verify the business relationship to the buyer.


7. Damage in Shipping

Paragon Print Systems, Inc., takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from our shipping facility to homes or businesses. Loss or damage that occurs during shipping by a carrier selected by Paragon Print Systems, Inc. is the responsibility of Paragon Print Systems, Inc. Loss or damage that occurs during shipping by any carrier selected by you the customer is your responsibility. Notify Paragon Print Systems, Inc. in case of any damaged or missing items from your order within three days after product is received. Filing a shipping damage claim can be a complicated and a lengthily process. Please allow thirty (30) to forty-five (45) days for these claims to be settled. If you suspect damage to your shipment as it is being delivered to you, please notify the carrier immediately. You have the right to refuse the shipment. Should you choose to refuse the shipment, small package or freight, you must have the deliverer/driver indicate the nature and extent of the damage on the delivery receipt. The carrier will return the shipment to Paragon Print Systems, Inc. If damage is not noticed until after delivery, please take pictures of the damage, keep product in the original or damaged packaging or on the skid, as the delivery carrier may require an inspection of the damaged product prior to settling any claim. If you sign for the package or freight and later find damage, your claim will be denied. You signed and accepted the product damaged and did not notify the driver.


8. Returns


Our professional staff is available to review your requirements before you order. In the event that your needs change, or you did not understand the features of the equipment that was purchased, we will make every effort to satisfy your requirements. Prior to returning any purchased item, you are requested to contact our Customer Service Department or your sales representative with details of your request. Returned items purchased within thirty (30) days are eligible for refund, less 15% of the original purchase price, excluding shipping. Returns for Hardware must be made within 30 days of purchase. All original packaging and all materials that were included with the product, must be included with the return or Paragon Print Systems, Inc. will not accept the return for a full credit.

The product must be returned in new condition to receive a refund. The dollar amount of the refund may be reduced if the items are not returned with original contents and original shipping containers, as the containers will have to be replaced. All returns require a Return Authorization Number (RMA), prior to returning the product. Any equipment received without a Return Authorization Number will not be accepted. Contact us by email or phone to begin a RMA.

Custom Printed Products:

Custom made to order products are non-returnable. Samples, test orders, proofs and CAD’s are available and required for most custom made to order products, to insure accuracy in the design and function of the product.

Stock Products Return:

Stock products may be returned within 30 days of purchase if the product is unopened and unused. Paragon Print Systems, Inc. will be glad to assist you in finding the correct product in advance of your order. Call us to speak to an expert. We can assist you in every step of choosing the right product.

Made to Order Products:

Returns on Made to Order Products, Custom Products including custom labels, printed materials, made to order hardware or software are non-returnable. Paragon Print Systems, Inc., provides proofs, CAD drawings, direct and indirect sales and support, samples and a consultative approach to insure the product works for your application.


9. Sales Tax

Items sold by Paragon Print Systems, Inc. and shipped to certain states, may be subject to tax.

How Sales Tax is Calculated:

The amount of tax charged on your order depends on many factors including the identity of the seller, type of item or service purchased, the time and location of fulfillment and the shipment or delivery address of your order. These factors can change between the time you place an order and when delivery is complete. As a result, the tax calculated on your order may change; therefore, "Estimated Tax" is displayed at check out when forming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. However, the destination of your order's delivery will often determine if tax is applicable. For example, it you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. Also, please note, the total selling price of an item will generally include item-level shipping and handling charge and item level discounts. These charges, if applied at an order level, may be allocated to the individual items in an order.

Paragon Print Systems is not required in all states to collect sales and use tax. If tax has not been calculated on your order, that does not mean that you do not have to remit use tax in your state. You need to check with your states Sales Tax Office to determine if you are required to remit Use Tax on the items that you have purchased.

Tax Exempt Certificate:

If you have a current tax-exempt certificate, for your state and for the item(s) you are purchasing, please contact Paragon Print Systems, Inc. toll free at 888.237.8525 to discuss your order, or email us a copy at

Notices to Consumers required by your state to disclose:


The sales tax rate applied to your order will be the combined state and local rates of the address where your order is shipping to.


Paragon Print Systems, Inc. is not required to and does not collect Colorado Sales or Use Tax. Under Colorado law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Colorado Sales Tax. Colorado law requires Colorado purchasers to review untaxed purchases and, if any tax is owed, file a Colorado Use Tax Return and pay any tax due.


Sales and Use Tax is due on certain purchases delivered or sourced to Vermont State. Vermont Tax requires a Sales or Use Tax Return to be filed and tax to be paid on a non-exempt purchase made when the sales tax is not paid at the time of purchase.


Sales and Use Tax is due on certain purchases delivered or sourced to Washington State. Washington requires you to file a Use Tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).


10. Limitation of Liability

In no event shall either party be liable hereunder for incidental, special, indirect, consequential or punitive damages even if advised in advance of the possibility for such damages and vendors total liability for damages under this agreement and the order shall be limited to the total fees due hereunder for the invoice upon which a claim is based.


11. Status

Buyer and Supplier are separate entities. Nothing in the Order or this Agreement shall be construed as creating an employer-employee or joint venture relationship.


12. Compliance with Law

Each party shall comply with state, federal and local laws and regulations applicable to its performance hereunder.

Rev. 04/2019

More Questions?

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Call 1-888-237-8525